Delivery & Return
We do return or refund items, but there are some terms and conditions.
Delivery Options Overview
We understand that every customer is very important. We care about every customer's needs and consider their problems as our own. If you notice any defects or shortages in the items we sent, you can contact us. Depending on the situation and the rules and regulations, your item will be returned or refunded. When you receive your order, let us know immediately if there is any defect in it, because later the entire responsibility will be yours and we will not be given any refund or return of the item.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
Return & Refund Policy
At FDS Digital Store, we value customer satisfaction and strive to provide quality products. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Return & Refund:
Returns or refunds are only applicable if the product has a defect or issue caused by us.
The customer must inform us on the same day they receive the product. Any claims made after this period will not be entertained, and the responsibility will lie solely with the customer.
Condition of the Product:
The product must be unused and in its original condition to be eligible for a return.
If the customer misuses, damages, or alters the product for any purpose, no return or refund will be provided.
Proof of Defect:
A clear video proof must be provided showing the issue with the product.
The customer must record an unboxing video while opening the package to verify any defects.
Without sufficient proof, we will not be able to process any returns or refunds.
Digital & Smart Products Policy:
Digital products such as subscriptions and software licenses are strictly non-refundable and non-returnable.
For electronic products like AirPods and smartwatches, the return or refund request must be made on the same day of receiving the product.
If the product is defective upon arrival, we will cooperate fully and offer a replacement or refund as necessary.
Customer Cooperation:
We believe in maintaining a strong relationship with our customers and will cooperate fully in case of any issues.
If a genuine issue is reported with proper proof, we will process either a replacement or a refund based on the situation.
Shipping Costs for Returns:
If the return is due to a defective or incorrect product sent by us, we will cover the return shipping costs.
If the return is due to a customer’s change of mind, the customer will bear the shipping charges.
Processing Time:
Refunds will be processed within 7 business days after receiving and verifying the returned product.
Replacements will be sent out within 3-5 business days, subject to stock availability.
FAQs
No, we do not accept returns or refunds for change of mind purchases. Returns are only accepted for defective products.
You must inform us on the same day of receiving the product and provide an unboxing video as proof.
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Digital products such as subscriptions and software licenses are non-refundable. However, if you face technical issues, you can contact our support team for assistance.
If the product is defective or incorrect, we will cover the return shipping costs. If you are returning the product for any other reason, you will need to bear the shipping costs.
Refunds will be processed within 7 business days after verification, while replacements may take 3-5 business days, depending on availability.
